Spa Guidelines
Appointments
A valid credit card is required to make an appointment. Gift Cards may not be used for appointment deposits.
Please notify Guest Care at the time of booking if you have a gender preference for therapist.
Cancellation / Rescheduling Policy
Your spa time is held exclusively for you and your spa therapist. For this reason, we respectfully ask that you give a minimum of 24-hours advance notice for all cancellations/reschedules.
If less than 24-hours a 50% charge of services will be billed.
If less than 4-hours a 100% charge of services will be billed.
No shows are charged full value. Please note, Spa Packages require a 48-hour cancellation.
Your Arrival
Please arrive at least 20 minutes prior to your appointment time to take advantage of our relaxing spa facilities and to ensure the full length of your treatment.
Unfortunately, late arrival will not receive an extension of time so as not to inconvenience other spa guests. There will be no credit issued for late guests.
What to Wear
Please dress with comfort in mind. We recommend that you leave valuables at home. We regret that we cannot be responsible for the loss or damage of your personal articles.
Robes and Slippers will be provided.
Your comfort is our priority and you may leave on any article of clothing that makes you comfortable. Discretion will be used and you will remain properly draped at all times. For Waxing, Body Treatments, & Massage we suggest removing undergarments (or bringing an extra set) for optimal results.
Some services may require additional exposure and will be discussed with you on an individual basis prior to start of treatment.
Gratuity
Gratuity is customary in the Salon & Spa industry and is greatly appreciated by your service provider. 20% tipping is TYPICAL and customary for exceptional service. Gratuity is not included in service pricing.
Gift Cards
Gift Cards are valid for 2 years from the date of purchase and can be used toward any services as well as retail purchases. Gift Cards are transferable but non-refundable. Values are subject to current pricing and our cancellation policy. Gift Cards must be presented at the time services are rendered.
No Cell Phones
Please respect all guests’ right to serenity. Cell phone usage is prohibited within our facility. Please silence ringers and enjoy your quiet time while visiting with us. Our Spa is a place of serenity and we appreciate your cooperation in maintaining a quiet and serene environment for all guests.
Age Requirements
The Spa at Bliss is an adult sanctuary available to guests of 18 years of age or older. Minors 13 and above may enjoy certain treatments is accompanied by a guardian. As the Spa is an adult area, we respectfully request that guests do not bring their children to the Spa.
Pregnancy
We offer designated treatments for expectant mothers after the first trimester with physician approval. Please advise your therapist if you are expecting or nursing.
If you have specific questions about services that are approved for expecting or nursing mothers please contact our guest care team.
During Treatment
RELAX. There is no need to talk to your therapist and your relaxation and quiet time is our #1 goal. You are not expected to move a muscle, and our therapists are trained to move your limbs to exactly where they need to be. Some guests fall asleep during treatment and we take that as a compliment. Deep relaxation often feels like sleep…
Our Policies limit us to only using Products that we carry. If you bring a favorite product that we do not supply or represent, we may be unable to perform your request. Our Product lines are carefully chosen for efficacy, safety and responsible manufacturing practices.
Waxing
Who can get waxed?
If you are taking or have taken Accutane in the past year, have any open lesions, sunburn or used Retin A in the past 48 hours, we regret to tell you that we cannot perform waxing services. Any person in good health can be waxed. Please advise us in advance if you have ever had previous issues with waxing elsewhere.
How long should I wait to get waxed after shaving?
We recommend at least 7-10 days for proper regrowth. We recommend at least 1/4-1/2" of regrowth for optimal results. Hair that is over ½" may be trimmed at home prior to waxing to increase your comfort. Please be sure to maintain 1/2” of regrowth for proper removal.
Is waxing painful?
Our Estheticians are highly trained and perform wax services with the highest level of comfort in mind. If you are sensitive and/or have low pain tolerance, you may elect to take over the counter pain medication and/or use topical anesthetic prior to your appointment.
Yes, waxing can be uncomfortable (especially the first time since you don't know what to expect) but is relatively quick and our Estheticians are trained to quickly eliminate the transient sting of removing hair follicles from the root! However, as our guests remind us quite frequently: "It's worth it!".
Hair can be removed from any part of the body and we are happy to accommodate your specific request. Our Estheticians are professionals who have "seen it all" and you need not ever feel self conscious requesting specialty waxing.
What is a Brazilian Wax?
Traditional Brazilian Bikini wax means front, back and everything in between. If you have a personal preference or specific request for something different, please advise your Waxer. Brazilian waxing requires guest to be nude from the waist down. We may use a combination of waxes to provide the highest level of comfort possible.
We do offer "No Scream Cream" for guests that are sensitive or prefer a topical anesthetic prior to waxing. You may purchase the cream in advance and apply 45 minutes prior to your waxing appointment for additional comfort.
Brazilian waxing is available for female guests only.
Lashes
Day of appointment
Please arrive to your lash appointment with no eye-makeup on. Please also be sure to remove your eye contacts before your appointment begins.
Aftercare
Do not get lashes wet for 24hrs.
Avoid steam and sweat for 24hrs.
Cleanse extensions with oil-free cleanser every day.
Use only water-based makeup & makeup remover.
Remove makeup around the eye with a cotton swab.
Avoid strong heat such as ovens and bbq's.
Be careful to avoid pulling extensions or rubbing eyes.
Do not perm, tint, or use an eyelash curler.
Please see a trained lash technician to have your extensions removed.